Job Title: Specialist, Operations

Department: Operations
FLSA Classification: Non-Exempt
Date: 2025

About Cydcor:

Cydcor is a leader in outsourced sales, working with Fortune 500 and emerging companies to drive customer acquisition and business growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.

The Specialist, Operations serves as a critical liaison between internal departments and our ICLs, field-based sales network. This role supports day-to-day operational excellence, focusing on compliance, service innovation. The ideal candidate is highly organized, detail-oriented, and proactive, with a passion for solving problems and driving operational efficiency in a dynamic environment.

Primary Duties and Responsibilities:

• Serve as the primary point of contact supporting, ensuring seamless operational and compliance alignment.
• Monitor and resolve system exceptions and ad-hoc operational assignments to reduce disruption and maintain workflow integrity.
• Proactively identify opportunities for process and performance improvement across Operations and ICLs, apply strong critical thinking, and turn insights into action.
• Analyze and diagnose system issues, identify data anomalies, and collaborate with relevant teams for resolution.
• Support operations projects as needed, including audits, ad-hoc reporting, and post-implementation reviews.
• Recommend and implement workflow enhancements that improve marketing operations and service delivery.
• Escalate identified training or coaching opportunities for ICLs and Operations teams to promote continuous improvement.
• Ensure full adherence to internal policies, compliance regulations, and company procedures.
• Demonstrate reliable, punctual, and consistent attendance.
• Perform other duties as assigned to meet evolving business needs.

Required Qualifications:

• 2–3 years of administrative or coordination experience in a cross-functional, fast-paced business environment.
• Excellent organizational skills with high attention to detail and accuracy.
• Strong verbal and written communication skills with a professional demeanor.
• Proven ability to prioritize and manage multiple tasks and deadlines with minimal supervision.
• Demonstrates accountability and self-direction while working independently or collaboratively.
• Comfortable interpreting and applying rules, procedures, or operational standards.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

Preferred Qualifications:

• Experience with Salesforce or other CRM platforms.
• Bachelor’s Degree in Business, Communications, or a related field.
• Familiarity with workflow automation or low-code tools (e.g., Zapier, Alteryx) or use of AI productivity tools (e.g., ChatGPT, Microsoft Copilot).
• Background in supporting field sales teams, compliance, or service operations is a plus.

Ideal Candidate Profile:

You are a problem solver and systems thinker who thrives in operational detail but never loses sight of the bigger picture. You're energized by enabling others, streamlining processes, and finding smarter ways to work. Your critical thinking helps turn insights into action, and your communication style builds trust across diverse teams.

Working Conditions:

• Hybrid Schedule – In-Office: Monday–Thursday
• Minimal travel may be required
• Starting at $24/hour + Bonus

Additional Notes:

This job description reflects core functions but does not restrict management’s right to assign or reassign responsibilities based on evolving needs.

Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law.
This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required